Nederlandse Spoorwegen NV (NS) is the largest railway company in the Netherlands. On average, NS transports 1.1 million passengers a day. The mobility market is changing rapidly, in terms of customer behavior, new entrants and diversification of customer channels. NS is therefore transforming from a train company to a mobility provider, with rail transport being … Continued
Eneco is transforming from primarily supplying gas, heat, and electricity to becoming a reliable energy partner in the sustainability transition. In addition to in-depth knowledge of individual customers, this requires a broader product offering that is delivered in various combinations by an expanding ecosystem of partners. In the commercial domain, technology, under the leadership of … Continued
To live up to its ambition of ‘preferred delivery organization’, PostNL is working to better connect with customers. Through its website, e-commerce channels and app, it aims to offer consumers and business users an unified, personalized experience. Together with Anderson MacGyver, the organizational and technological choices that go along with that were examined. PostNL is … Continued
As a car enthusiast, I enjoy reading TopGear magazine. Besides the magazine, I am potentially interested in their events, videos or merchandising. For readers of the Dutch Margriet magazine or a door-to-door newspaper, the situation may be completely different. So for similar products and services, there can be different value streams. A clever mix of … Continued
Education is personalizing thanks to technological advances along the principles of ‘any time, any place, any path, any space’. New parties are claiming a share of the market based on digital platforms with modern online and offline learning concepts. Traditional universities and colleges will have to make organizational, process and IT changes in order to … Continued
I want to discuss digital transformation one more time. A widely used but tricky term, not least because it is multi-interpretable. Is it about IT, business or strategy? Are we talking about replacing or modernizing large ERP systems, about digitalization of existing (business) activities and interaction with customers, or is the movement mainly at the … Continued
Success is often an interplay of at least four factors: teamplay, strategy, data and impact. This is as true for major digital transformations as it is within top-level sports. In this series of articles, management consultants from Anderson MacGyver talk with multiple rowing champion Lisa Bruijnincx. In this second installment, Edwin Wieringa, Guild Lead Organization … Continued
Thanks to technological advances, education is personalizing along the principles of ‘any time, any place, any path, any space’. Universities and colleges will likewise offer modern online and offline learning concepts. The required flexibility, scalability and user experiences require an appropriate IT infrastructure that facilitates this optimally. From our consultancy practice in the education sector, … Continued
Success is often a combination of a number of factors: team play, strategy, data, material and impact. This is true in major digital transformations as well as within professional sports. In this series of articles, management consultants from Anderson MacGyver talk with multi-time rowing champion Lisa Bruijnincx. In the first edition, David Jongste, who recently … Continued
Thanks to technological advances, education is personalizing along the principles of “any time, any place, any path, any space”. Universities and colleges are also increasingly offering modern online and offline learning concepts. The required flexibility, scalability and user experience require an appropriate IT infrastructure that facilitates this optimally. From our consultancy practice in the education … Continued
