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Updating and harmonizing the HRM Domain of Boliden

By AndersonMacGyver

Boliden is a high-tech metal company with its own mines and smelters, founded in the year 1924. The organization’s purpose is to guarantee society’s supply of base and precious metals through the mining of ore (minerals) and the production and delivery of high-quality metals. The majority of the workforce is located in Sweden, Finland, Norway … Continued

Fit-For-Future technology landscape doesn’t start with technology

By AndersonMacGyver

Everyone knows that business activities and the technology landscape are inextricably linked. The rapidly changing economic and social dynamics can lead to a less well-suited technology landscape. To make the technology landscape ‘fit for future’, modern, future-proof and aligned with the business strategy, a holistic vision of the future with a corresponding roadmap is required. … Continued

An actionable IT strategy for Nederlandse Spoorwegen

By AndersonMacGyver

Nederlandse Spoorwegen NV (NS) is the largest railway company in the Netherlands. On average, NS transports 1.1 million passengers a day. The mobility market is changing rapidly, in terms of customer behavior, new entrants and diversification of customer channels. NS is therefore transforming from a train company to a mobility provider, with rail transport being … Continued

Eneco shifts from product- to Customer-Oriented: ‘Technology as a Change Agent’

By AndersonMacGyver

Eneco is transforming from primarily supplying gas, heat, and electricity to becoming a reliable energy partner in the sustainability transition. In addition to in-depth knowledge of individual customers, this requires a broader product offering that is delivered in various combinations by an expanding ecosystem of partners. In the commercial domain, technology, under the leadership of … Continued

Digital commerce within PostNL: ‘Customer-centric building toward the right capabilities’

By AndersonMacGyver

To live up to its ambition of ‘preferred delivery organization’, PostNL is working to better connect with customers. Through its website, e-commerce channels and app, it aims to offer consumers and business users an unified, personalized experience. Together with Anderson MacGyver, the organizational and technological choices that go along with that were examined. PostNL is … Continued

Customer value as foundation for optimal organization

By AndersonMacGyver

As a car enthusiast, I enjoy reading TopGear magazine. Besides the magazine, I am potentially interested in their events, videos or merchandising. For readers of the Dutch Margriet magazine or a door-to-door newspaper, the situation may be completely different. So for similar products and services, there can be different value streams. A clever mix of … Continued

Digitalization of higher education goes beyond IT

By AndersonMacGyver

Education is personalizing thanks to technological advances along the principles of ‘any time, any place, any path, any space’. New parties are claiming a share of the market based on digital platforms with modern online and offline learning concepts. Traditional universities and colleges will have to make organizational, process and IT changes in order to … Continued