Selecting the right service management solution for VMI

VMI wanted to enhance its value proposition by further professionalizing their global asset and service management services.

• Which solution and implementation partner will be able to deliver the required functionalities needed for the new services?
• What is a pragmatic approach to identify a short list of field service management solutions to select and contract the optimal field service management solution and partner?
• Which service and asset management solution fits into the existing landscape?

Anderson MacGyver successfully applied the fit-for-purpose approach to select the right solution for support of (future) service and asset management activities of VMI.

• Kick-off and scoping of a pragmatic selection and contracting process in 4 months
• Define the scope of the solution taking into account the other activities and technology within VMI
• Define the scope of the solution taking into account the other activities and technology within VMI
• Submission of the information package to six suppliers of field service management solutions
• RFI intake session to down-select to three suppliers and in-depth sessions with suppliers to evaluate the solutions and supplier
• Analyse supplier RFP and facilitate clarification sessions with suppliers
• Final decision making and contracting with selected supplier to start the implementation

The asset, service, work order, inventory, issue, resource and knowledge management business activities of VMI are now supported by the right solution.

• Selection of the right service management solution and that was successfully implemented by the selected supplier
• Increased revenue of spare parts, retrofits for the installed base and maintenance services
• Qualitative benefits such as improved quality of service, customer satisfaction and additional revenue related to VMI’s service activities